FAQs

General Questions

We work mainly with Wood and Acrylic. Please note: Items with fine cut-out details (under 2mm thick) are not available in Wood as this makes the item too fragile to ship.

You can check all our available materials here

Yes, we do! Send us an email at info@zoiandco.com with your .ai file or write us a message with your idea and material requirements, we will get back to you with a quote as soon as we can!

Yes, if you require an urgent order, please email us at info@zoiandco.com with your order details to check if we have availability.

Once your order has been placed, we cannot guarantee we will be able to make changes. If you need to make a change, please send us a message to info@zoiandco.com, we will try our best to help.

We supply retailers worldwide! You can apply to become a reseller here.

Shipping

For made-to-order items, please allow up to 8 business days for your order to be completed before shipping. 

For standard items from our store, please allow 2-5 business days for your order to be completed before shipping.

Please note: This time frames do not include shipping time.

We ship worldwide, to learn more about shipping rates and delivery time visit our shipping policy page.

Payment

Our website displays all product prices including the tax rates from your country - this is a new trade regulation within the EU - If you didn’t accept the cookie settings or are browsing in “incognito mode” the corresponding taxes will be added at checkout depending upon your state.

Only one promo code can be used per order. Sale items and some of the items from other brands eg. Colour Mill, cannot be discounted..

If you're having trouble paying by credit card, it may just be that you need to activate this facility with your issuing bank. If it's still not working please email us at info@zoiandco.com or give us a quick call +43 676 492 20 54.

Still need help? Send us a note.

Contact Us