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WE OFFER WORLDWIDE SHIPPING!

FAQs

We work mainly with Wood and Acrylic. Please note: Items with fine cut out details (under 2mm thick) are not available in Wood as this makes the item too fragile to ship.

Yes, you can choose the color and material before adding the item to your cart. Please note: Mirrored Acrylics like gold, silver or rose have grey backings.

For special color requests please contact us at info@zoiandco.com.

Yes, we do! Send us an email at info@zoiandco.com with your .ai file or write us a message with your idea and material requirements, we will get back to you with a quote as soon as we can!

For made to order items, please allow up to 2 weeks for your order to be completed before shipping. Please note, for custom orders, your design won´t be crafted until the artwork has been approved by you and once the payment is cleared. For standard items from our store, please allow 1 week or less for your order to be completed before shipping.

Please note: This time frame does not include shipping.

Yes, if you require an urgent order, please email info@zoiandco.com with your order details to check if we have availability.

Custom urgent orders have an added rush fee of 15€.

We ship worldwide, to learn more about shipping rates and delivery time visit our shipping policy page.

Once your order has been placed, we cannot guarantee we will be able to make changes. If you need to make a change, please send us a message to info@zoiandco.com, we will try our best to help.

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